Social Media Close-Up: YouTube
In a word, videos are powerful. They evoke emotion, engage, and even captivate viewers. While a video can go viral for no other reason besides timing, there’s also a science to video creation, a specific, research-based approach that can be …
Getting Started with Customer Service Automation
If your company has been watching the rise of AI usage in day-to-day customer service, you might be looking to add the technology to your support suite. Customer service automation can play an important role in your growing company’s support …
Mod of the Month — January 2020
Our first Mod of the Month of the new decade brings us to our European Operations Center in Derry-Londonderry, Northern Ireland. Please join us in celebrating a regular “Mr. Positive,” Darren B! Three years ago, Darren and his girlfriend heard …
6 Ways to Protect Your Digital Data
You’d be hard-pressed to find someone who hasn’t had their data compromised in some way, whether by a breach of their financial institution or the hacking of an online merchant’s login, password, and user info. It’s an ongoing concern that, …
Project Manager of the Quarter — January 2020
In this installment of our Project Manager of the Quarter series, we’re delighted to introduce you to a hard-working go-getter who’s been with ModSquad for about five years. After initially providing services as a Mod Contractor, she applied for an …
ModSquad’s 2019 Digital Predictions – How’d We Do?
Every January, it’s become tradition here on the ModSquad Blog to look back at the predictions for the digital space that we made 12 months earlier. With 2019 behind us, it’s time to look back at our 2019 forecast and …
How to Provide Two-Way Customer Engagement
Engagement is a two-way street. Are you operating that way? Your team is effective and efficient, notifying customers about the status of their order, taking calls and answering emails, and responding quickly to urgent matters. That’s to be expected, but …
People of ModSquad — January 2020
We’re back with the third installment of our People of ModSquad series, where we highlight some of the incredible folks who help us keep the lights on. This time around, we’re heading over to the Marketing team to meet one …
Tips on How to Break Into the Game Industry
Every year at this time, ModSquad SVP, Global Operations Rich Weil heads to San Antonio, Texas for the PAX South video game conference. He’s a familiar face at the event, hosting a popular panel series on breaking into the video …