Remote Control: How to Manage a Virtual Team
In the wake of the coronavirus (COVID-19), there’s been much talk of late about the benefits of having a remote team available to keep operations running smoothly when an in-house staff is unable to perform their duties. That’s nothing new …
Best Chat Practices for Ecommerce Brands
Live chat is more than just a customer service trend, it’s a pillar of business communication. It’s typically the best way for an online customer to get immediate help when they have a question or problem. Emails can take hours …
It’s 2 A.M. Do You Know What’s Streaming On Your Platform?
ModSquad’s SVP, Global Operations Rich Weil has seen many developments in the video game industry in his time at ModSquad and in gaming. Near the forefront of the field’s many technological breakthroughs is live streaming. The explosion of real-time content …
Mod of the Month — February 2020
February’s Mod of the Month proves that when you’re a customer service superstar, it doesn’t take long to get recognized and praised at ModSquad. Please join us in celebrating our latest featured talent, Pamela W. Pamela came to us with …
Moderators: The Quiet Community Protectors
Bullying. It’s a thing. From elementary school playgrounds to high school cafeterias to office water coolers, bullying is a problem for the ages. Of late, it has found an inviting space online — the anonymity, the widespread visibility on any …
Geek Parenting At Its Finest
We’ll be the first to admit it — ModSquad’s DNA is made up of a whole lot of things, but geekiness is definitely a part of it. We love all things video games, cosplay, D&D, and of course, Star Wars, …
How Social Media Videos Connect You With Customers
Videos have always captured our attention. From home movies to video cassettes to MTV, consumers have clamored for video content. As the internet grew, so did the number of platforms on which to share our videos, with the biggest change …
Fueling Their Passion: Things the ModSquad Community Loves
At ModSquad, passion is at the core of everything that we do. Our Mods pour a lot of heart into each project, fueling their work with a genuine interest and excitement for the brand, service, or product. We’re an enthusiastic, …
The Three Phases of a Strong Crisis Management Plan
It’s not if, it’s when. While the timing of most crises (think breaches or emergency scenarios) can’t be anticipated, there’s work you can do before, during, and after a crisis to minimize any damage. In this line of business, vigilance …