5 Ways Ecommerce Brands Can Increase Customer Loyalty
Every interaction with your customer is an opportunity to build your connection and inspire a sense of loyalty with them. Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. It can cost five times …
Project Manager of the Quarter — May 2021
We have a lot of admiration for our Project Managers (PMs) here at ModSquad. They keep things running smoothly and their responsibilities run the gamut from managing client satisfaction to being a key point of contact for Mods. Because of …
Not Every Meeting Has to Be On Video: How We Meet at ModSquad
Why audio meetings rule and why we hope the future of audio meetings includes High Fidelity’s Spatial Audio. Q: How do you spot someone new at ModSquad? A: They’re the only person in the meeting with their camera on. When folks …
Everything I Know About Customer Support I Learned From “The Dude”
In his role as Sr. Director, Client Services, Jason Ferguson ensures that our clients’ customers receive sterling support. As it happens, Jason gleaned much of his knowledge about the customer-service world from a sage cinematic mentor. At ModSquad, we do …
Mod of the Month — April 2021
ModSquad stands out because of our amazing Mods. That’s why we’re so passionate about introducing them to the world and celebrating their accomplishments here on the Mod Blog. This month, another one of our incredible Mods proves himself to be …
Growing ModSquad’s Privacy and Information Security Teams
Every customer experience provider cares about privacy and security. It’s part of the job. But at ModSquad we’ve led the CX industry in both areas for more than a decade. Privacy consulting has been a key ModSquad service from the …
Earth Day: How We Can Make a Difference
In celebration of Earth Day, we spoke with some of the many Mods who have made changes in their daily lives to help keep our planet healthy. We asked about the little things they’re doing that we can replicate to …
Best Practices for Getting Customer Feedback
Do you have five minutes to answer a survey? Apparently, many people do, as evidenced by the customer feedback requests we receive in our inboxes on a near-daily basis. It’s a proven, effective way to understand your patrons on every …
The Importance of Relationship Building in Business
In her role as Director, Client Services, Renee Odunaiya oversees ModSquad’s many client partnerships. With client relationships the cornerstone of any business, we asked Renee to share her thoughts on successful relationship management. If you’re a success-driven person or organization, …