ModSquad’s Working and Playing to Change Kids’ Health with Extra Life
Here at ModSquad, the first Saturday in November is the biggest day of the year! That’s when the popular Extra Life marathon takes place. It’s the culmination of weeks of fun and fundraising efforts from everyone here at ModSquad, and …
Happy (Fiscal) New Year 2022!
While we may not be watching the ball drop in Times Square, we’ve still got our New Year’s party hats on and are ready to celebrate! Like many companies, ModSquad’s fiscal year doesn’t align with the calendar year, and our …
Which Wine Pairs Best With Your Favorite Social Media Platform?
“I drink and I know things.” — Tyrion Lannister, Game of Thrones Like wine, every social network has its own unique personality. Notes of distinction that set them apart from the rest. They each have their own vibe, with some …
Top Tips to Create and Maintain an Effective Knowledge Base
A robust knowledge base is among the most effective tools in your customer support toolbox. A report from Salesforce reveals that 89% of consumers are more likely to purchase from a merchant again after a positive customer service experience. Sounds …
How Digital Communities Help Propel Fitness Brands to the Next Level
Like nearly every other industry under the sun, COVID-19 changed the way we work out and approach personal fitness. When gyms were closed, we all went through a few months of nonstop, long-distance walks. Yet once the new normal settled …
Mod of the Month — September 2021
It comes as no surprise that our Mods of the Month have their own internal fan clubs. These are our superstars, people who rock their roles day in and day out. It’s only fair that they come with supporters ready …
At ModSquad, New-Hire Orientation Can Be Fun and Games
As Director of Services and Support, Gina Miller works closely with ModSquad’s People Operations group to ensure a smooth transition for new Mods. She reveals how a recent initiative has helped take orientation sessions to the next level. “Is that …
Tapping Into the Power of Digital Communities
Online brand communities can be a great way to drive sales and brand engagement. 86% of consumers say that it is authenticity that motivates them to like and support a brand. With that in mind, we’re taking a deeper dive …
How to Re-Engage Inactive Customers Through Email
Providing optimal customer experience is every organization’s goal. Did you realize that those efforts extend to everyone on your email lists, too? Over time, the engagement rate of a customer may gradually drop to the point that they stop interacting …