Mod of the Month — February 2022
What does it take to build the perfect Mod lineup? It takes a group of experienced brand enthusiasts who make the customer experience great. Our latest Mod of the Month is no exception! Known for his collaborative nature and empathy, …
Crafting Engaging Content for Your Social Media Community
It may seem strange to think of someone being in a relationship with a brand, but it happens millions of times a day on social media. Well, ok, not a relationship, but it is a real connection… a shared moment …
Project Manager of the Quarter — February 2022
A passion for numbers and languages is what makes our latest Project Manager of the Quarter successful at ModSquad. Let’s get to know Lara G., who has a head for data and a way with words. Lara started at ModSquad …
When It Comes to Outsourced Player Support, ModSquad Is the Clear Winner
Gone are the days when your gaming circle was limited to the folks hanging out down at your friendly local game shop or arcade. Gaming is a worldwide phenomenon, with international groups, guilds, and clans connecting PVP, MMO, battle royale, …
All the Hearts: Things Mods Love in 2022
It’s no secret: Our Mods are a passionate bunch. From helping clients’ customers, brightening a caller’s day, or making the internet a little safer through smart moderation practices, there’s a lot of heart in everything that we do. So with …
Case Study: ModSquad Helps Children’s Miracle Network Hospitals Perform Wonders
MODSQUAD HELPS NATIONAL NONPROFIT SUCCESSFULLY PIVOT EVENTS TO VIRTUAL MODELS Children’s Miracle Network Hospitals is dedicated to making sure children’s hospitals have the funding they need. This nonprofit organization raises money and awareness across the U.S. and Canada. Since 1983, …
What Community Managers Can Learn from Dungeons & Dragons
Dungeons & Dragons is bigger than ever. People of all backgrounds are once again flocking to this roleplaying adventure game. In this collaborative storytelling-meets-puzzle-meets-escape-room (or dungeon), a Dungeon Master (DM) guides players as they build a fantasy world through adventure …
Boost Your Support with Smart Social Media Tactics
Of the 4.66 billion unique internet users in the world today, a whopping 4.2 billion are regular social media users. One of the ways we’re spending our time is liking, following, and talking with and about the brands and companies …
Mod of the Month — January 2022
With the new year underway, we head to South Carolina to meet our first Mod of the Month of 2022. Say hello to Jazmine M! Jazmine is working on several customer support and moderation projects, helping customers via email, live …