Social Media Features to Up Your Content Creation and Moderation Game
You’re busy running your business, crafting and dreaming, planning and forecasting, delegating and managing, and (above all) growing for success. And let’s be honest… social media platforms, algorithms, and behaviors change by the week, month, quarter. It can feel chaotic …
Mod Movie Night
There’s nothing quite like enjoying a great film. From mega blockbusters to cult classics, everyone has that one movie that always hits just the right buttons. With this year’s Academy Awards ceremony just around the corner, we asked the Mods …
Finding the Right Balance Between Reactive and Proactive Engagement
Oh yes, we have written about crafting engaging content for your social media community before. We love customer and community engagement. It’s an art. A craft. When done well, it can bring people together, inspire, and create a positive (dare …
Celebrating St. Patrick’s Day Around the World
Lá Fhéile Pádraig sona duit! Or, for you non-Irish speakers, happy St. Patrick’s Day! It’s the day when people around the world (including half of Americans) wear green and hope to capture a bit of the “luck of the Irish.” …
Gimme Five! ModSquad Wins Fifth Stevie Award
We’re feeling the love from the Stevie Awards! High fives all around! ModSquad has won the Stevie Award for Sales & Customer Service, for the fifth time. Our latest recognition is a Silver Stevie Award in the Best Customer Engagement …
GDC Is Back – And ModSquad’s In the House
ModSquad’s Rich Weil is no stranger to the video game conference circuit. With the return to live events, we asked Rich to share his thoughts on ModSquad’s storied relationship with the gaming industry. Game conferences, like those supporting any other …
In-Market CX Has Been Redefined
Providing customer experience services is like real estate — it’s all about location, location, location. There are vendors that offer offshore support by non native speakers. Then you have the modern service provider that meets clients, and their customers, on …
Director Profile – Jonathan Kirkland
He may be known by his initials (JK), but Sales Director Jonathan Kirkland isn’t “just kidding” around! With four years under his belt at ModSquad and 20 years of experience, JK brings a wealth of knowledge to his role. This …
Ready to Hop on the Discord Train? Here’s What You Need to Know
“What exactly is Discord?” Great question — we’ve got you. Chances are, if you’re into video games, animation, tech, NFTs, blockchain, cryptocurrency, or you’re super into forum like community solutions, you’ve heard something about it or you’re an active user …