Guest Blog Post: Striking the Fine Line Between Appealing to Both Kids and Adult Gamers
Video games are a mainstream form of entertainment, and more people are playing games than ever before. Currently, 67% of all American households contain gamers, and the average age of the game consumer is 34, with the 18-49 year-old demographic …
Three Basic Rules for Using Pinterest
I love Pinterest. I love it so much that I had to cancel my account. I was spending too much time on it, and it was entirely unproductive. Now, a few months later, I’ve reopened my account; I just couldn’t …
Service with Pride: We’re Tech Support
Who are we? We’re technical support, that’s who. Let me break that down for you, as those two words don’t even begin to convey who we really are and what we actually do. Most people either couldn’t or wouldn’t want …
Recap: Casual Connect SF
Conferences and other such industry events… I’m not sure why, but they remind me of elementary school Valentines or Holiday parties from back in the day. Why? It’s a break from the “every day”, You’re mingling with peers in an …
Customer Support: Handling the Unknown
I’ve been around the CSR (customer support representative) game most of my life. I’ve interacted with customers in person, and through email, chat programs, and over the phone to solve/resolve an array of disputes. I’ve held just about every position …
The Importance of Patience
Patience is a virtue. This is a something we often hear time and time again. But, do you ever take the time to consider patience? I think it’s safe to safe we’re all impatient more often than we’d like to …
The Social Media that YOU Like
There are two types of people in this world: Those who consume mindlessly, like sharks, Those who consume mindfully, and become connoisseurs. Connoisseurs are fueled by curiosity, passion, respect, and challenge. They taste, consider, analyze, discuss, create, recreate, and grow. …
Have Hot Spot – Will Travel!
Usually I work from home, but for the last week, I worked remotely instead. What’s the difference? The difference is that I do not have my comfy desk chair or desktop computer with the honkin’ big monitor. But the tradeoff …
Like to Play or Live to Play: My Cheats on Learning Game Geekery
In the great world of expanding definitions, I often find that I am much more of dork then say… a geek or a nerd. I tend to dabble in a vast amount of nerdery, but do not always go the full …