Case Study: When the World Rushed to Video, Vimeo Turned to ModSquad
How we helped one of the world’s leading video platforms rapidly scale to respond to increased demand and improve KPIs at the same time. In early 2020, the COVID-19 pandemic gripped the world. Quarantines kept us home and how most …
Tips for Building Great Global Teams
Diversity and globalization are a key part of many companies’ growth strategies, and for good reason. Not only can your organization benefit from diverse skills, expertise, and cultural insights, you get people who reflect your customer base in experience and …
Mod of the Month – May 2022
At ModSquad, our Mods are experts in a wide range of services, from online engagement to moderation and trust & safety to digital community management. And, of course, we specialize in providing top notch customer support for the world’s best …
What Analytics Don’t Tell You About Success on Social Media
“Life truly is a boomerang. What you give, you get,” said Dale Carnegie. Funny enough, this is the same mantra that can be spoken for social media strategy. The return on investment for social media can be elusive, often scrutinized …
ModSquad Wins the Gold at the 2022 Globee Awards for Fourth Year Running
For the fourth year in a row, ModSquad is a Gold Winner in the Globee Awards. We picked up the trophy in the 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards. ModSquad’s Gold achievement was awarded for “Outstanding …
Shoptalk Europe Preview: The Vital Role CX Plays in Retail Today
In just a few weeks’ time, representatives of the biggest companies and brands in Europe will converge upon London, England for the Shoptalk Europe retail extravaganza. This conference will see 2,500 industry players browsing the ExCel London expo halls and …
Project Manager of the Quarter – May 2022
How to describe Rhonda D. in three words? We’d say hardworking, communicative, and supportive. She’s earned the attention and admiration of those working on her projects as well as other managers here at ModSquad. As our latest Project Manager of …
Creating Social Content That’s Ready For Its Viral Moment
The phrase “15 minutes of fame” is so popular that it has its own Wikipedia page. Yep. That exists. The dream of a content creator (or a social media manager) is to have their content go viral (or, heck, their …
ModSquad Celebrates Opening of Latin American Operations Center
ModSquad’s living the pura vida! It’s a term you see and hear everywhere in Costa Rica. It celebrates the pure life, a way of existing that has served this Central American country’s people well. Costa Rica is well known as …