Great New Translation Tools with @Skype
One of the most interesting additions to Microsoft software that I’ve seen in a while was demoed a few weeks ago at Re/code’s Code Conference. Gurdeep Singh Pall, Microsoft VP, and Diana Heinrichs, Microsoft employee, demoed a pre-beta version of their new …
@Herotopia: Where your super kid can become a #Superhero!
Working for Metaverse Mod Squad the past 7 years has given me the chance to work on so many different and unique projects. Seriously, we never get bored around here! A few months back, I was introduced to one of …
Of Turing Tests, AI, and Help Desks
News that a chat-bot named Eugene Goostman passed the Turing test last week has been making the rounds in technical circles. As you probably know, the Turing test poses the question, “Can a computer fool humans into thinking it is …
In Memoriam: CANCER AWARENESS and Tamara Antonelli
All of us here at Metaverse received some very sad news yesterday, when we learned that Tamara Antonelli, one of our Project Managers and a long-time member of our team, had passed away. I had the privilege of working closely …
It’s #CallCenterWeek, so call us maybe?
We’re in full force at Call Center Week in Las Vegas this week. Our theme for this event is #ModsNotCubes. What does that mean, you ask? It means we are the customer advocate! There’s an image that may come to …
Come say Hi to Us At #E3, #CallCenterWeek, and #IRCE
It’s a wonderful time to travel, and this fine week we have several team members attending various fun events across the western portion of the United States. If you happen to be at one of the events mentioned below, please …
Reality Computing with @Autodesk
The first time I experienced Reality Computing was using Monocle – an Augmented Reality feature easter-egged on the Yelp app. This feature utilized a smartphone’s rear-facing camera and layered business data on the screen for a user to see in real-time. Although …
Capture the Moment!
Photography has been a passion of mine ever since I was about 12 years old. When I got my first camera, there was no such thing as digital photography. Remember film? You could only take about 36 pictures at a time, and …
Life, Death, and Social Media
A few months ago, a dear friend found herself facing every mother’s worst nightmare. A call was received from a doctor in the foreign country where her son was traveling informing her that he was hospitalized after being in a serious accident; …